The Head-Process Assurance will lead enterprise-wide process assurance and compliance governance. This role will be responsible for establishing, implementing, and continuously improving process maturity, quality frameworks across the organization.
Key Responsibilities
Process Assurance & Quality
Own and drive process maturity frameworks including ISO 9001, CMMI, ASPICE,AGILE and related quality models.
Define, implement, and govern organization-wide process assurance strategies.
Lead internal and external audits, assessments, and appraisals.
Ensure continuous process improvement and alignment with business objectives.
Work closely with delivery, engineering, and leadership teams to embed quality and compliance into operations.
Governance & Leadership
Establish governance models for process and quality.
Act as a trusted advisor to senior leadership on risk, compliance, and maturity improvements.
Lead and mentor process assurance teams.
Drive awareness, training, and cultural adoption of quality and best practices.
Required Skills & Experience
13-15 years of experience in Process Assurance, Quality, and external audits.
Hands-on experience with:CMMI,ASPICE,ISO 9001, and AGILE/PMO practices
Proven experience acting as or performing responsibilities like a Head of Process Assurance/GRC
Strong understanding of audit management, risk assessment, and compliance governance.
Experience working with global customers and regulatory bodies.
Excellent stakeholder management and leadership skills.
Preferred Qualifications
Lead Appraiser / Certified Professional certifications (CMMI ATM, ISO 9001 LA, ASPICE Assessor PMP / PRINCE2 / Scrum certifications)
Experience in automotive, embedded, or regulated domains.
Bachelor’s or master’s degree in engineering, Computer Science, Information Technology, or related field.
Strong understanding of SDLC, software engineering practices, and project delivery models
Experience in conducting internal audits, compliance reviews, risk assessments, and corrective action tracking.
KPIs & Success Metrics
Process Assurance & Quality
Successful ISO9001/ CMMI / ASPICE assessments with target maturity levels achieved and sustained.
Reduction in major and minor non-conformities across audits year-on-year.
Measurable improvement in process compliance scores across business units.
Percentage of projects adhering to defined processes (target ≥ 95%).
Closure rate and turnaround time for process improvement actions (CARs / CAPAs).
Adoption of standardized processes across delivery and engineering teams.